Senior Operations Manager
R1 RCM (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operations, training and compliance for a 200–250 FTE span, ensuring middle managers deliver against client KRAs and SLAs.
- Manage client relationships and service delivery across multiple clients, sites or facilities, meeting contractual scope, quality and compliance expectations.
- Lead high-impact improvement projects and identify opportunities to expand business and scope of work.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Has experience overseeing large-scale backend service delivery across multiple clients, sites or facilities.
- Can manage through middle-management layers, translating client scope and business goals into operational performance, compliance and SLA outcomes.
- Brings a client-facing operations orientation, including the ability to identify opportunities to grow business scope.