Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own second-line support for medium-complexity networking incidents and requests; monitor queues, investigate issues, restore services against SLAs, and keep tickets and shift handovers updated.
- Support network infrastructure across Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus; coordinate client escalations, approved changes, maintenance, and monitoring.
- Improve service operations through incident trend analysis, ticket-quality audits, automation opportunities, and coaching for Service Desk and L1 teams; may also support disaster recovery and project work.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Technical proficiency in technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
- At least one technical certification in the mentioned technologies.
- Bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.
Ideal Candidate Profile
- An L2 networking support candidate accustomed to resolving operational incidents and requests in a managed-services environment with SLA, ticketing, and shift-handover responsibilities.
- A candidate with practical exposure to the listed VPN, firewall, and switching/routing technologies, able to coordinate with clients, internal teams, and escalation groups.
- Someone suited to a hybrid operational role that combines incident handling with change execution, service-quality improvement, automation analysis, and occasional project or disaster-recovery support.