Manager - Vendor Management, Collection Telecalling
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)VijayawadaOn-siteDirect career pageEst. 8–18 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own collection strategy execution at the vendor site, reviewing portfolio performance and segmenting dialer activity to improve collections and retention.
- Manage vendor capacity, agent performance, call quality, system uptime, training, compliance audits and continuity of operations.
- Control field referrals, legal-recovery initiatives and agency payouts; success is measured through collection, productivity, customer complaint, SLA and audit outcomes.
Minimum Requirements
- Work Experience Required: Experience managing large distributed vendor teams; duration is not explicitly mentioned in the JD.
- Credit-card knowledge and a good understanding of collection processes.
- Knowledge of dialer strategies.
- Graduate or postgraduate degree in any discipline.
Ideal Candidate Profile
- Has experience overseeing distributed telecalling or collections vendors, with a focus on daily performance tracking and capacity planning.
- Can use portfolio segmentation, dialer actions and call-quality reviews to improve collections, retention and field-referral decisions.
- Is suited to a regulated collections environment requiring close attention to compliance, data security, audits and vendor SLAs.