Senior Engineer, Platform Engineering ( Genesys Cloud, CI/CD, Python OR Node.js)
Genesys (company site, opens in a new tab)4+ yrsTamil NaduOn-siteDirect career pageEst. 14–28 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Build and operate Genesys Cloud flows, bots, knowledge assets, and integrations for internal HR services—not Genesys Cloud product development.
- Automate employee self-service and HR support using AI features, workflows, ServiceNow/HR integrations, and reusable code.
- Own reliable delivery and ongoing improvement: contribute to CI/CD, validate releases, monitor performance, and improve automation accuracy and containment.
Minimum Requirements
- Work Experience Required: 4+ years designing and implementing CCaaS or contact center automation solutions.
- Technical requirements: understanding of AI-driven contact center capabilities (including NLU and predictive routing); ServiceNow or equivalent workflow automation; CI/CD and Git; REST APIs, JSON, and OAuth; and coding in Python, Node.js, or TypeScript.
- Bachelor’s degree in computer science, engineering, or a related discipline.
Ideal Candidate Profile
- Has hands-on contact-center automation experience and can turn operational needs into deployed flows, bots, and integrations.
- Can deliver AI-enabled employee self-service while balancing reliable releases with monitoring and iterative performance improvements.
- Experience integrating Genesys Cloud with ServiceNow, or supporting HR, employee-service, or other internal shared-services workflows, is a plus.