Associate Operations Manager
R1 RCM (company site, opens in a new tab)8+ yrsIndoreOn-siteDirect career pageEst. 7–12 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day AR Follow-Up operations, driving timely unpaid-claim resolution, collections, and lower AR ageing.
- Lead team performance across productivity, quality, staffing, coaching, and client service levels; act as the first escalation point.
- Use operational data to report performance, address gaps, and implement process improvements with internal and external stakeholders.
Minimum Requirements
- Work Experience Required: Minimum 7–8 years in US Healthcare RCM, including substantial AR Follow-Up experience.
- Graduate in any discipline (mandatory).
- Minimum 1–2 years of people-management experience leading teams in an operational environment.
- Required experience includes performance management, process improvement, and client-facing operations; knowledge of claims adjudication, denials, appeals, and collections.
Ideal Candidate Profile
- Has hands-on US healthcare RCM and AR Follow-Up expertise, including the claim-resolution and collections lifecycle.
- Has led operational teams and can connect staffing, coaching, quality, and productivity to client service levels and collection outcomes.
- Is comfortable using operational metrics, reports, and dashboards to identify performance gaps, manage escalations, and drive process changes.