Site Reliability Engineer, AVP
NatWest Group (company site, opens in a new tab)Gurugram, BengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own availability, resilience and operational stability for business-critical applications and customer-facing services, protecting customer and colleague journeys.
- Lead major-incident response and service restoration, coordinating teams and communications to reduce customer and business impact.
- Improve reliability through proactive monitoring, observability, automation, disaster-recovery testing and solutions to recurring issues.
Minimum Requirements
- Work Experience Required: Significant experience supporting business-critical applications in a 24x7 production environment; years of experience are not specified in the JD.
- Experience leading or coordinating high-priority incident response and service restoration, with a strong understanding of incident, problem and change management.
- Experience using observability, monitoring and alerting platforms; examples include Splunk, Grafana, Prometheus, CloudWatch and DX-APM.
- Experience operating modern cloud and application environments, including technologies such as AWS, Java, Unix/Linux, Oracle, PostgreSQL, GitHub, Autosys, JIRA and ServiceNow; proven automation and operational-efficiency improvements are also required.
Ideal Candidate Profile
- Has operated business-critical services in a 24x7 production environment and can take escalation ownership during customer-impacting incidents.
- Uses monitoring and customer-journey signals to detect issues early, restore service quickly and prevent recurring failures.
- Fits an AVP-level operational engineering role focused on resilience, automation and continuous improvement across cloud and application environments; Python, JavaScript, Ansible and Terraform are beneficial.