Project Manager - Operations
Gigmo Solutions Pvt. Ltd. (company site, opens in a new tab)5+ yrsGurugramOn-siteDirect career pageEst. 15–25 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Build rolling workforce forecasts and permanent-versus-gig capacity plans by account, skill, language and time zone; identify capacity risks before they affect delivery.
- Own operational performance reviews and account support, including SLA tracking, root-cause analysis, client review materials and improvement commitments.
- Turn operational data into decisions through dashboards, capacity and unit-economics analysis; lead cross-functional launches and initiatives from planning through handover.
Minimum Requirements
- Work Experience Required: Minimum 5 years of full-time work experience before the MBA.
- MBA from a premier institute; the JD lists IIM A/B/C/L/K/I, ISB, XLRI, FMS, SPJIMR, MDI or equivalent.
- Operations experience, demonstrated ownership of operational metrics, comfort with advanced Excel and SQL or equivalent, and demonstrated project ownership with real stakeholders and deadlines.
- Role is based in Gurgaon, India, with a hybrid arrangement.
Ideal Candidate Profile
- Has run operational work in a domain such as BPO/ITES, technical support, supply chain, manufacturing, logistics, banking, healthcare, e-commerce fulfilment or field operations, and can diagnose gaps between plan and actual performance.
- Can combine detailed execution with CEO-facing analysis and account support, including clear performance narratives and practical improvement proposals.
- May be especially competitive with services-business SLA exposure, distributed or contingent workforce experience, Power BI/Power Platform/Dataverse, Python or R, or Lean, Six Sigma, PMP or Prince2 certification.