Operations Team Leader
Lime Learn Eduserv Private Limited (brand: PREPCA) (company site, opens in a new tab)2–5 yrsPuneOn-siteDirect career pageEst. 4–6 LPA
Posted 14h ago
Reach people at Lime Learn Eduserv Private Limited (brand: PREPCA)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Lime Learn Eduserv Private Limited (brand: PREPCA) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own daily operations across Mentorship Programs, Test Series, and Classes, covering student onboarding through ongoing service delivery.
- Lead and monitor the operations team; manage escalations and student complaints, and track satisfaction, pending issues, and resolution timelines.
- Build SOPs, streamline workflows, address bottlenecks, and coordinate with Sales, Academic, Faculty, and Mentorship teams to improve service delivery.
Minimum Requirements
- Work Experience Required: 2–5 years in core operations and team management, including hands-on end-to-end operations and team leadership.
- Education: Graduation or Post-Graduation in any discipline.
- Work mode and location: Work from office in Baner, Pune; candidates should be Pune-based or willing to relocate.
- Proficiency in Google Sheets, CRM tools, and operational reporting.
Ideal Candidate Profile
- Has operations experience in Education, EdTech, or Education Services; CA education domain experience is a significant advantage, not stated as mandatory.
- Has led operations teams while owning student onboarding, service quality, escalations, and operational performance tracking.
- Can improve processes through SOPs and workflow changes, while coordinating delivery across academic, sales, faculty, and mentorship functions.