Specialist, ServiceNow Platform Operations - Technology Workflows
MSD (Merck & Co., Inc.) (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own tier 2/3 operational support for ServiceNow production applications, including issue resolution and documented problem investigations.
- Coordinate operational updates with engineering and vendors; support catalog changes, releases, update-set migrations, and production/non-production environment activities such as cloning and data migration.
- Test configurations and developments, and maintain SDLC and technical documentation to support system stability and reliable operations.
Minimum Requirements
- Work Experience Required: 3 years as a ServiceNow support resource.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) certification.
- In-depth knowledge of ITIL processes and IT Service Management; role is based in Hyderabad with a hybrid work arrangement.
Ideal Candidate Profile
- Hands-on ServiceNow operations experience, ideally across CMDB, ITSM, Portal, Virtual Agent, or custom scoped applications.
- Comfortable supporting production systems while coordinating changes, releases, environment management, testing, and documentation with engineering and vendor teams.
- ServiceNow CAD or CIS certification is desirable; familiarity with Agile methodologies is a plus.