Customer Service & Operations Analyst
NatWest Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate and resolve complex Private Banking Wealth Management customer queries, including banking and lending cases, using informed decisions and input from business teams.
- Support transactions and orderbook prioritisation; authorise and investigate transactions against defined KPIs, and monitor and share management information.
- Support work allocation, process adherence and business continuity planning; identify process improvements that can improve customer experience.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Strong knowledge of banking operations, products, processes and systems.
- Deep knowledge of Private Banking customers, policies and regulations.
Ideal Candidate Profile
- Senior-analyst-level fit, with the domain knowledge to handle complex Private Banking cases and make sound operational decisions.
- Likely to suit someone experienced in transaction controls, prioritisation, operational reporting and process improvement in a banking environment.
- Avaloq or other private banking platform experience is preferred; credit/debit card operations and TSYS or Fiserv knowledge are desirable.