DEM-Operations-Mumbai
QualityKiosk Technologies (company site, opens in a new tab)0–1 yrsMumbaiOn-siteDirect career pageEst. 2–4 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor web and mobile application performance and availability, perform sanity checks, and identify issues across client applications.
- Analyse automated failure alerts, report defects promptly to internal and external stakeholders, and escalate monitoring challenges through closure.
- Support client queries and meet operational KPIs for defect handling, response time, escalation timeliness, and accuracy.
Minimum Requirements
- Work Experience Required: 0–1 years.
- Education: B.Tech/BE, BCA, BSc, or MCA.
- Skills listed: communication and application support.
- Role is based in Mumbai; requires rotating morning, afternoon, and night shifts, flexibility to travel, and a 1-year service agreement.
Ideal Candidate Profile
- An entry-level candidate suited to operational application monitoring and support, with exposure or interest in domains such as banking, insurance, mutual funds, e-commerce, trading, or securities.
- Able to analyse alerts and application issues accurately, then communicate findings and escalate them promptly.
- Comfortable working to response-time and defect-accuracy targets across rotating shifts and stakeholder interactions.