Operations Support Supervisor
Citi (company site, opens in a new tab)0–2 yrsMumbaiHybridDirect career pageEst. 6–10 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead a team of up to 10 operations support employees, assigning daily work, training staff, monitoring output and quality, and providing performance feedback.
- Resolve routine operational issues with departmental impact, assess operational information, and recommend process changes to improve service delivery.
- Maintain compliance and risk controls, escalate control issues, and provide manager backup when needed.
Minimum Requirements
- Work Experience Required: 0–2 years of relevant experience.
- Bachelor’s degree or equivalent experience.
Ideal Candidate Profile
- Has direct line-management experience in a call-center or production environment; this is preferred, not stated as mandatory.
- Brings familiarity with financial-industry operations and understands the importance of compliance, risk controls, and safeguarding client and firm assets.
- Can oversee day-to-day team output, make operational decisions within established procedures, and recommend workflow improvements.