IMS support expert
Mavenir (company site, opens in a new tab)8–15 yrsBengaluruOn-siteDirect career pageEst. 18–35 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer support for IMS/VoLTE and mobile core issues across installation, operations, maintenance, and compatibility; troubleshoot network issues and coordinate resolution across stakeholders.
- Design LLD/HLD for VoLTE/IMS networks and explain architecture and changes to customer teams.
- Contribute technical solutions for customer bids/offers, review team deliverables, and report new or recurring product problems to design teams.
Minimum Requirements
- Work Experience Required: 8–15 years using relevant networking protocols; previous experience as an IMS SME for VoLTE or related experience.
- Bachelor’s or master’s degree, or equivalent.
- VoLTE and GSM/4G mobile core experience, with expertise in IMS/VoLTE and related core functions; trace analysis, Linux, and shell scripting are required skills stated in the JD.
- Fluent written and spoken English; must be ready to work shifts and across time zones as required.
Ideal Candidate Profile
- A senior telecom core-network specialist with hands-on VoLTE/IMS and mobile switching experience, able to diagnose end-to-end issues across network interfaces.
- Best suited to managed services, outsourced operations, NOC, production change, maintenance/support, or rollout environments.
- Can work directly with global customer teams and engineers, produce or review technical designs and bid deliverables, and manage rollout risks with limited supervision.