Senior Service Delivery Coordinator (MIS)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate client service-delivery administration, including complaints, account updates, standard changes, records, and stakeholder meetings.
- Track deliverables against SLAs and KPIs; compile client and internal reports, incident records, and approved communications.
- Maintain and publish operating procedures, support governance and release processes, and identify process improvements; may guide less-experienced team members.
Minimum Requirements
- Work Experience Required: Demonstrated experience in a similar role, customer service or administration, and team leadership; duration not specified.
- Education: Relevant high school diploma plus vocational training. ITIL certification completed or in progress.
- Workplace: On-site working.
- Proficient in Microsoft Office Suite.
Ideal Candidate Profile
- Has experience supporting service delivery through accurate reporting, documentation, client records, and process governance.
- Can coordinate client, vendor, and internal stakeholders while keeping service commitments and account updates on schedule.
- Fits an operational support environment that requires detailed execution and may involve informally guiding less-experienced colleagues.