Parts Order Analyst
Caterpillar Inc. (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage dealer/customer parts orders and backorders, keeping dealers and regional teams updated on order status and resolving first-level escalations.
- Investigate order issues and identify alternatives, including alternate part numbers or component build-ups; involve engineering, product or technical teams when needed.
- Work toward improving service fill and reducing backorders, while meeting response and order-processing goals and providing backup for critical orders.
Minimum Requirements
- Work Experience Required: Minimum 3 years of job-related experience in the supply chain domain.
- Bachelor’s degree or 3-year diploma with equivalent experience.
- Must be able to work onsite five days a week and support AP/US/EAME shifts; travel is up to 5%.
- Visa sponsorship is unavailable; applicants who require employment visa sponsorship now or in the future are not eligible for this position.
Ideal Candidate Profile
- Has supply-chain experience relevant to dealer or customer order management, backorders and parts availability.
- Can investigate order problems, assess alternative parts or solutions, and coordinate resolutions across dealers, regional teams and technical groups.
- Comfortable providing regular status updates and handling dealer concerns across different regions and work schedules.