Master Trainer, New Hire Operations
TaskUs (company site, opens in a new tab)5–7 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own trainer quality across a fintech client’s vendor network and multiple lines of business through observations, certification, Train-the-Trainer sessions, coaching, and the Facilitation Academy.
- Support new-site launches by assessing trainer readiness and delivering initial agent-training waves; step in as a subject-matter expert or facilitator when needed.
- Use class outcomes and learner feedback to recommend improvements; targets include completing observations within 5 business days, achieving at least 90% calibration within ±5%, and class-readiness scores of 4.5/5 or higher on client audits.
Minimum Requirements
- Work Experience Required: 5–7+ years in training and facilitation; contact center or BPO experience is preferred. Experience training, coaching, or certifying other trainers is specified.
- Ability to travel domestically and internationally up to 30%.
- Not explicitly mentioned in the JD: mandatory degree, specific location, or onsite requirement.
Ideal Candidate Profile
- An experienced facilitator who can evaluate delivery against structured standards, coach using observation data, and model effective in-person and virtual classroom practices.
- Comfortable using training metrics—including pass rates, attendance, attrition, post-nesting performance, and learner surveys—to diagnose issues and guide improvements.
- Well suited to multi-site, multi-LOB operations; fintech or regulated-industry experience, new-site launch experience, and familiarity with listed support, analytics, knowledge-base, or LMS tools are advantages.