Require an IT Support & Implementation Manager
EducoHire (company site, opens in a new tab)SuratOn-siteDirect career pageEst. 6–10 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-user onboarding, demos, training, troubleshooting coordination, and plain-language support materials during software rollouts.
- Gather client needs and feedback, convert them into clear briefs for technical teams, and manage expectations on scope, timelines, and feature availability.
- Coordinate delivery milestones from sign-off through implementation, serving as the link between client stakeholders and internal teams and routing user feedback into product roadmaps.
Minimum Requirements
- Work Experience Required: Prior experience in a client-facing role such as client success, account coordination, or tech implementation; required years are not explicitly mentioned in the JD.
- Fluency in English and Hindi.
- Basic comfort with web applications, Google Workspace, MS Office, Slack, and ticketing tools; coding or deep technical skills are not required.
- Role is based at the Surat office.
Ideal Candidate Profile
- Has experience supporting clients through software implementation, adoption, or ongoing service, rather than requiring a software development background.
- Can translate operational needs and user feedback into clear requirements, coordinate resolution with technical teams, and keep delivery expectations aligned.
- Comfortable combining end-user training and support with milestone tracking and client stakeholder coordination.