RR-0345080- Associate Manager Infrastructure Services
DXC Technology (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 20–35 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own L3 escalation for network security incidents; lead major-incident recovery, root-cause reviews, and preventive actions while guiding L1/L2 teams.
- Govern day-to-day network operations, including SLAs/KPIs, changes, capacity, availability, 24×7 shift coverage, customer reporting, and vendor escalations.
- Support secure network design, implementation, audits, and operational readiness across enterprise, data-centre, and branch environments.
Minimum Requirements
- Work Experience Required: Graduation/Diploma from a recognized university and 10+ years in Networking & Security, including 5+ years in LAN/WAN support and 5+ years in firewall support, configuration, and policy management.
- Mandatory hands-on skills: Cisco/HPN switching and routing, Check Point and Palo Alto firewalls, and F5 LTM/GTM load balancers; user-level knowledge of network monitoring/security tools is required.
- F5 Certified Administrator/Specialist certification is stated as mandatory for LTM/GTM; other listed certifications are preferred or an added advantage.
- Must be willing to work 24×7 rotational shifts and on-call operations.
Ideal Candidate Profile
- A senior, hands-on network security operator able to combine L3 troubleshooting with operational leadership and coaching of L1/L2/L3 engineers.
- Experienced in high-availability, compliance-focused environments, with exposure to multi-data-centre and branch-office security operations.
- Likely to suit someone experienced in service governance—major incidents, SLAs, change risk, RCA closure, customer communication, and OEM coordination; BFSI experience is an advantage.