AI Functional Analyst
Fidelity International (company site, opens in a new tab)7+ yrsGurugramOn-siteDirect career pageEst. 18–30 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own first-line functional support and administration for AI platforms, including user access, licence allocation, configurations, knowledge content and issue triage.
- Drive AI adoption through onboarding, training and user guidance; monitor usage and feedback and recommend improvements.
- Coordinate with product, business and technology teams on UAT, releases, enhancements, governance records and issue escalation.
Minimum Requirements
- Work Experience Required: About 7+ years in IT systems support, AI enablement, business analysis, change management or a related area.
- Practical knowledge of Generative AI and AI solution concepts, with experience supporting enterprise platforms, access management and licence allocation.
- Experience delivering user onboarding or training and supporting UAT, release readiness, change implementation, issue triage and escalation.
- Awareness of responsible AI, governance, information security, risk and controls in a regulated environment; advanced Excel and Power BI skills.
Ideal Candidate Profile
- Has a techno-functional background combining enterprise platform support with user adoption, enablement and continuous improvement.
- Can turn platform usage and user feedback into practical reporting and recommendations, while coordinating across business, product, technology and governance teams.
- Experience with Legal, Risk or Compliance functions, prompt engineering, Microsoft 365 Copilot, Copilot Studio, SharePoint or service-management tools would be advantageous.