SaaS Upgrade Analyst - Officer
State Street Corporation (company site, opens in a new tab)10+ yrsHyderabadOn-siteDirect career pageEst. 25–40 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own assigned client upgrades end to end: assess readiness, plan dependencies and risks, and execute installation, configuration, testing, and deployment.
- Troubleshoot upgrade and performance issues, support clients during deployment, and coordinate with development, testing, and project teams to minimize disruption.
- Maintain upgrade documentation and knowledge transfer; improve upgrade workflows through automation and process enhancements.
Minimum Requirements
- Work Experience Required: Minimum 10+ years of relevant industry experience.
- Experience in financial services, investment management, trading, or related systems; Charles River IMS (CRIMS) is preferred.
- Hands-on experience with MS SQL Server and/or Sybase, including configuration, operations, troubleshooting, and basic administration; experience monitoring and resolving application or database performance issues.
- Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BCP processes.
Ideal Candidate Profile
- Has worked with investment-management or trading platforms, ideally Charles River IMS, and understands the operational needs of financial-services clients.
- Can independently manage technical upgrade delivery from readiness assessment through deployment and post-upgrade support, coordinating across technical teams and stakeholders.
- Brings practical database and systems troubleshooting experience, with an emphasis on scripting, automation, and improving repeatable upgrade processes.