S&CGN - Tech Strategy & Advisory - ITSM - Manager
Accenture (company site, opens in a new tab)9+ yrsPuneOn-siteDirect career pageEst. 25–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead ServiceNow implementation workstreams across ITSM and related modules, from process assessment and solution design through configuration, deployment, UAT, and post-go-live optimization.
- Own ITSM process modernization, including opportunities to apply Agentic AI/Gen AI; support CMDB, service mapping, integrations, governance, and operational improvement.
- Manage client workshops and delivery activities, translating requirements into specifications and implementation plans; contribute to presentations, demos, and proposals.
Minimum Requirements
- Work Experience Required: 9+ years overall, including 4–6 years of hands-on ServiceNow implementation experience.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
- ServiceNow CSA certification is mandatory; hands-on ITSM process design and platform configuration experience is required, along with ITSM and at least two of ITOM, SPM, HRSD, or GRC.
- Role locations listed: Gurgaon, Mumbai, Bangalore, Pune, or Kolkata; expected travel may range from 0% to 100%.
Ideal Candidate Profile
- Has led large-scale enterprise ServiceNow/ITSM transformations, with experience in service operating models, ITIL-aligned process standardization, and automation-first delivery.
- Combines functional implementation depth with technical awareness of workflows, integrations, Flow Designer, APIs, and CMDB/ITOM concepts; exposure to Agentic AI/Gen AI in ITSM is relevant.
- Brings industry experience in one or more of the listed sectors (such as Financial Services, Retail, Telecommunications, or Life Sciences) and can independently manage client-facing workstreams.