Business Analyst
NOV Inc. (company site, opens in a new tab)3–5 yrsKochiOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Translate business needs into user stories, functional requirements, process flows, acceptance criteria, and delivery-ready documentation for CX products.
- Coordinate requirements and dependencies across business, product, functional, and development teams; support backlog refinement, testing, and validation before release.
- Analyze process gaps and production issues, and identify ways to standardize processes, reuse CX capabilities, and reduce unnecessary customization.
Minimum Requirements
- Work Experience Required: Minimum 3–5 years as a Business Analyst, Functional Analyst, Product Analyst, or similar role supporting business applications or technology initiatives.
- Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent relevant professional experience.
- Demonstrated experience gathering, analyzing, documenting, and communicating business and functional requirements.
- Experience with Agile delivery methods and supporting functional testing and User Acceptance Testing.
Ideal Candidate Profile
- Has experience with customer-facing enterprise processes such as CRM, sales, marketing, field service, customer service, quoting, CPQ, or eCommerce.
- Has worked with enterprise CX platforms such as Microsoft Dynamics 365, Oracle CX, Oracle CPQ, or similar applications.
- Can bridge business and technical teams through iterative delivery, requirements clarification, testing, and coordination across globally distributed teams.