Assistant Manager-HR Operations(EDM)
IBM (company site, opens in a new tab)6–8 yrsBengaluruOn-siteDirect career pageEst. 10–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own onboarding and process/soft-skills training for new hires, assessing readiness before they move to production.
- Track batch KPIs and quality results; identify knowledge gaps and deliver targeted refresher or remedial training.
- Work with QA and Operations on improvement plans, and keep training materials current as client policies, software, or processes change.
Minimum Requirements
- Work Experience Required: 6–8 years in Core HR and issue resolution for an international IT/ITES company; Recruitment experience is excluded from the specified HR domain.
- Bachelor’s degree required; a master’s degree is preferred.
- Knowledge of Core HR processes and good working knowledge of MS Excel.
- Good verbal and written English communication skills.
Ideal Candidate Profile
- Has experience translating HR processes and client-specific workflows into onboarding, assessments, and practical training for operational teams.
- Uses performance, quality, and operational metrics to identify training needs and improve agent readiness and KPIs.
- Can adapt training content to process changes and coordinate improvement work with QA and Operations; LMS proficiency is a stated fit signal.