Learning Operations Manager
Accenture (company site, opens in a new tab)13–18 yrsMumbaiOn-siteDirect career pageEst. 25–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own client-specific learning delivery against agreed scope, managing deliverables, staffing, budget, schedule, dependencies, quality, service levels, and operating metrics.
- Lead operational governance: track status, manage risks and escalations, and coordinate planning with the Client Operations Account Lead.
- Improve delivery performance and client satisfaction through KPI/SLA monitoring, process improvement, team capability development, and productivity initiatives.
Minimum Requirements
- Work Experience Required: 13–18 years in Learning Delivery Operations.
- Experience working with Australian clients; experience in Supermarket Retail and/or Aviation is specified as a selection requirement.
- Must be flexible to support Australian shift timings aligned with client operating hours.
- Qualification: Any Graduation.
Ideal Candidate Profile
- Has experience delivering learning operations for Australian clients, ideally in Supermarket Retail and/or Aviation.
- Has senior operational ownership experience across delivery metrics, budgets, staffing, client service levels, and escalations.
- Can improve an established service through performance analysis, cost-effective delivery methods, productivity initiatives, and team capability planning.