Implementation & Support Technical Specialist – ShopperTrak Solutions
Johnson Controls (company site, opens in a new tab)3–7 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Design solutions with Sales, assess customer sites, and coordinate contractors and stakeholders to deploy and commission ShopperTrak traffic-counting and occupancy systems.
- Own implementation quality from sensor configuration and data validation through UAT, customer sign-off, and timely delivery.
- Provide Level 2/3 support: resolve hardware, network, and analytics-data issues, manage SLA incidents, and maintain technical and deployment documentation.
Minimum Requirements
- Work Experience Required: 3–7 years in retail technology deployments, field implementation, technical support, systems integration, or IoT/analytics solutions.
- Bachelor’s degree or diploma in Computer Science, IT, Electronics Engineering, Telecommunications, or a related discipline.
- Networking knowledge covering TCP/IP, DNS, DHCP, VPN, firewall fundamentals, and LAN/WAN troubleshooting; Windows operating-system experience.
Ideal Candidate Profile
- Has experience deploying or supporting retail technology, particularly traffic counting, occupancy monitoring, analytics, or multi-site retail systems.
- Can operate across customer-facing solution design, field installation, troubleshooting, and coordination with contractors, retail IT teams, project managers, and engineering support.
- Is suited to a delivery environment measured by implementation timelines, customer acceptance, SLA compliance, data accuracy, and recurring-incident reduction.