Customer Success Manager -Agentic AI
Salesforce, Inc. (company site, opens in a new tab)9+ yrsHyderabadOn-siteDirect career pageEst. 30–50 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive adoption of contracted Agentforce use cases, helping customers build an internal Center of Excellence and train agent champions to govern and scale usage.
- Use agent telemetry and usage data to identify performance issues, recommend workflow improvements, and remove adoption barriers.
- Track consumption and quantify business outcomes; coordinate Salesforce and partner teams, and identify high-impact opportunities for further AI use cases.
Minimum Requirements
- Work Experience Required: 9+ years overall, including 3+ years in Customer Success, Professional Services, or Management Consulting focused on enterprise SaaS adoption and change management.
- Experience supporting governance frameworks or steering committees for large-scale digital transformation projects; ability to interpret telemetry, usage data, and performance dashboards.
- Track record managing consumption-based accounts and driving utilization through value-based activity.
- Ability to explain AI/LLM and agentic capabilities as business outcomes and present results to senior business stakeholders.
Ideal Candidate Profile
- Has experience with complex processes in Supply Chain/Manufacturing or Financial Services; ERP, MRP, logistics, banking, insurance, wealth management, or regulatory workflows are relevant.
- Can connect enterprise transformation governance, operational adoption, consumption, and measurable business value across customer and partner teams.
- Salesforce Data Cloud, Agentforce, or Slack workflow automation familiarity—and Salesforce certifications—are advantageous.