Associate - Business Operations
Gokwik (company site, opens in a new tab)2–3 yrsBengaluruOn-siteDirect career pageEst. 6–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor payment workflows and own accurate processing of transactions, refunds, merchant settlements, and transaction-level reconciliation.
- Investigate payment failures, chargebacks, fraud alerts, discrepancies, and other exceptions; coordinate resolution with merchants, customers, payment partners, and internal teams.
- Track payment metrics, identify recurring issues and process gaps, and support operational improvements, reporting, and SOP documentation.
Minimum Requirements
- Work Experience Required: 2–3 years in payment operations, financial services, fintech, eCommerce operations, or a similar role.
- Bachelor’s degree in a relevant discipline.
- Familiarity with payment gateways, transaction processing, reconciliation, refunds, settlements, and payment exceptions.
- Proficiency in Excel and ability to work with data, reports, and operational dashboards.
Ideal Candidate Profile
- Has hands-on experience managing high-volume payment operations and resolving transaction-level exceptions through investigation and follow-through.
- Can use payment data and operational reporting to spot recurring issues, risks, and opportunities to reduce errors or improve efficiency.
- Experience in digital payments or the eCommerce ecosystem is an added advantage; the role involves regular coordination across internal teams and external stakeholders.