Operations Support Supervisor
Citi (company site, opens in a new tab)0–2 yrsMumbaiOn-siteDirect career pageEst. 6–10 LPA
Posted 5h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead an operations support team of typically up to 10, assigning daily work, training staff, and monitoring work quality and volume.
- Resolve routine operational issues, assess operational information, and recommend process improvements; identify staffing needs and provide manager coverage when required.
- Maintain operational risk and compliance controls, including escalating and reporting control issues.
Minimum Requirements
- Work Experience Required: 0–2 years of relevant experience.
- Bachelor’s degree or university degree, or equivalent experience.
Ideal Candidate Profile
- Has direct line-management experience in a call center or production environment; this is preferred, not stated as mandatory.
- Has working knowledge of the financial industry, which is preferred, and can apply operations procedures in a regulated environment.
- Is suited to hands-on team oversight involving task allocation, quality monitoring, staffing, issue resolution, and control accountability.