Aprimo & Veeva Operations Analyst
Takeda Pharmaceutical Company Limited (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 8–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day L1/L2 support for Aprimo DAM and Veeva Vault PromoMats, resolving user, access, workflow, configuration and content-management issues.
- Maintain platform operations, including permissions, monitoring, content synchronization, release validation and incident handling against agreed SLAs.
- Investigate recurring issues and improve service quality through documentation, process simplification and automation; escalate complex integration or technical issues to specialist teams.
Minimum Requirements
- Work Experience Required: Minimum 3 years in application support, IT operations or a comparable technical support function.
- Bachelor’s degree in IT, Computer Science, Engineering or a related field, or equivalent relevant professional experience.
- Relevant capability in application support, troubleshooting, incident management and IT service management; experience supporting enterprise content, DAM, document-management or workflow applications is requested.
- Role location: Bengaluru. Work mode: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has supported enterprise SaaS or content platforms and can handle routine user, access, metadata, workflow and lifecycle issues independently.
- Aprimo DAM and/or Veeva Vault PromoMats experience is strongly preferred; familiarity with integrations, APIs, synchronization and ITSM tools such as ServiceNow or Jira strengthens fit.
- Pharmaceutical commercial or marketing operations experience, especially MLR review workflows, is a plus; the role also suits someone used to coordinating support across global teams and platform stakeholders.