Sr IT Service Operations Specialist
UKG (company site, opens in a new tab)3–6 yrsBengaluruHybridDirect career pageEst. 12–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own one or more ITIL service-management processes—Change, Incident, Request, Problem or Knowledge—and improve their procedures, adoption and governance.
- Drive incident and problem management, including coordinating major incidents to resolution and ensuring root-cause analysis and preventive actions are completed.
- Set and report process performance through CSFs, KPIs, SLAs, reports and dashboards; lead relevant reviews and, where applicable, chair Change Advisory Board meetings.
Minimum Requirements
- Work Experience Required: 3–6 years of ITIL Processes Operations experience.
- ITIL 4 Foundation certification.
- Bachelor’s degree or equivalent education and work experience.
Ideal Candidate Profile
- Has hands-on experience operating and improving ITIL/ITSM processes, with a focus on measurable service performance and process governance.
- Can coordinate cross-functional teams through major incidents and follow through on root-cause analysis and preventive actions.
- Fits an operational environment involving process reviews, stakeholder reporting, service-catalog audits and ITSM training.