Aprimo & Veeva Vault Operations Specialist
Takeda Pharmaceutical Company Limited (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own advanced L1/L2 support for Aprimo DAM and Veeva Vault PromoMats, resolving incidents involving access, content, metadata, workflows, configuration and integrations.
- Maintain platform reliability by managing incidents and SLAs, coordinating root-cause analysis, and supporting releases, upgrades, validation and post-deployment monitoring.
- Improve support operations through documentation, automation and process changes; coordinate smaller initiatives and guide junior support engineers.
Minimum Requirements
- Work Experience Required: Minimum 4 years in application support, IT operations or a comparable technical support function.
- Bachelor’s degree in IT, Computer Science, Engineering or a related field, or equivalent relevant professional experience.
- Professional proficiency in written and spoken English.
- Role location: Bengaluru, India.
Ideal Candidate Profile
- Has supported enterprise content, digital asset, document-management or workflow platforms; hands-on Aprimo DAM and/or Veeva Vault PromoMats experience is strongly preferred.
- Can troubleshoot platform configuration, access, metadata, lifecycle and integration issues, including REST API or data-synchronization problems, and coordinate resolutions across technical teams.
- Brings pharmaceutical commercial or marketing operations exposure, especially MLR review workflows; experience with releases, regression testing, ITSM processes and guiding junior support engineers is a plus.