Senior Manager - CRM
Tejraj Promoters & Builders (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 10–18 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the customer lifecycle from booking through possession and post-possession, including escalations, documentation, payment coordination and handover.
- Lead CRM operations across projects: standardize processes, coordinate with Sales, Accounts, Legal, Projects and Facility Management, and track service levels and customer issues.
- Manage the CRM team and report project-wise booking, agreements, collections, possession and complaints to senior management; drive process improvements using customer and operational data.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Ensure CRM operations and customer documentation comply with applicable RERA requirements and company policies.
- Job location and any mandatory degree or technical qualification: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Likely to suit someone with real estate CRM exposure across booking, agreements, collections, possession and post-possession service; this domain experience is not stated as a hard requirement.
- Strong fit for someone experienced in coordinating customer matters across Sales, Finance, Legal, Projects and Facility Management teams across multiple projects.
- Shortlist signals include leading CRM teams, tracking KPIs and service TATs, and using customer feedback, complaints and lifecycle dashboards to improve operations.