Network Operations Analyst
Marsh (company site, opens in a new tab)2–5 yrsGurugramHybridDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Operate 24/7 global voice and data networks: track faults, manage incident and change queues, coordinate escalations, and resolve issues within SLA time frames.
- Support network, server, cloud and cyber-security services; maintain patching compliance and report service status, issues and resolutions.
- Monitor network capacity and drive operational improvements that reduce outages and MTTR and improve network performance and NOC efficiency.
Minimum Requirements
- Work Experience Required: 2–5+ years of hands-on experience in network, technical infrastructure operations or cloud operations.
- Associate’s degree in computer science, network science or a related field, or an equivalent combination of education, training and experience.
- Hands-on support experience across multi-platform server and application environments; relevant technologies include Cisco, Palo Alto, Aruba, F5, Windows, Linux and containers. Ticketing/monitoring knowledge and change or incident management experience are also required; ServiceNow is a plus.
- Must work from a local office or onsite with clients at least 3 days per week.
Ideal Candidate Profile
- Has operated in a large, global or complex IT environment spanning network, server and cyber-security services.
- Can assess the business impact of network, server or application outages and manage technical incidents through resolution, including severity 1 escalations.
- Brings an operations-focused approach to incident management, service delivery, capacity monitoring and improving established processes.