Service Delivery Manager (SDM)
Zensar Technologies (company site, opens in a new tab)18+ yrsOn-siteDirect career pageEst. 30–50 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end infrastructure service delivery across data centers, networks, cloud, and end-user computing, meeting agreed SLAs and budgets.
- Lead infrastructure operations teams; act as the stakeholder contact for service performance, escalations, root-cause analysis, and corrective actions.
- Drive service optimization, security and compliance, and transformation initiatives in coordination with business, cross-functional, and InfoSec teams.
Minimum Requirements
- Work Experience Required: 18+ years in IT infrastructure management, including at least 3 years in a service delivery role.
- Bachelor’s degree in IT, Computer Science, or a related field.
- Experience working with managed service contracts; hands-on experience with on-premises infrastructure and management of a third-party hosted data center setup.
- Understanding of networking, servers, storage, virtualization, and end-user computing/service desk operations.
Ideal Candidate Profile
- A senior infrastructure operator experienced in managing complex, broad-based environments and leading service delivery against SLAs, budgets, and operational priorities.
- Likely to fit environments requiring coordination across internal teams, vendors, infrastructure operations, and InfoSec on incidents, audits, risk, and service improvements.
- Public-sector client experience is a significant advantage; ISO 27001 familiarity, ITIL, and infrastructure certifications are preferred or additional advantages.