AI Governance & Service Operations Engineer
Newsweaver (company site, opens in a new tab)4+ yrsHybridDirect career pageEst. 12–22 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Operationalize governance and service-management processes for Microsoft Copilot and other supported productivity AI tools, maintaining controls, approval evidence, lifecycle records, runbooks, and audit-ready documentation.
- Own licensing and cost analysis, including utilization, assignment, optimization, reclamation, and cost trends; provide evidence for investment and renewal decisions made by the Product Owner.
- Coordinate operational readiness and reporting across adoption, service health, risks, support, access and data-protection reviews, and new capability launches.
Minimum Requirements
- Work Experience Required: 4+ years in IT operations, governance, compliance, risk, service management, SaaS, or Microsoft 365 is listed under Preferred Qualifications and Experience; it is not stated as mandatory.
- Required competencies include AI governance operations, responsible AI, risk and compliance coordination, lifecycle management, and audit evidence.
- Microsoft 365 platform knowledge, including Copilot, Teams, SharePoint, OneDrive, Exchange Online, Entra ID, and Microsoft Purview concepts.
- Knowledge of SaaS licensing and cost analysis, ITIL/service-management practices, and data-protection concepts such as retention, eDiscovery, least privilege, and access reviews.
Ideal Candidate Profile
- Has experience turning policies and control requirements into repeatable procedures, operational records, dashboards, and audit-ready evidence.
- Brings a practical Microsoft 365, SaaS licensing, and service-operations background, with experience analyzing utilization or optimizing software costs.
- Can coordinate operational dependencies across security, privacy, legal, compliance, technical, sourcing, and business teams without taking over formal approval responsibilities.