AI Productivity Solutions Engineer
Newsweaver (company site, opens in a new tab)4+ yrsHybridDirect career pageEst. 12–22 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Own advanced troubleshooting and root-cause analysis for Microsoft 365 Copilot, Copilot Chat, enterprise search, Microsoft Graph grounding, and related issues involving identity, permissions, licensing, indexing, and configuration.
- Build reusable diagnostics, test plans, runbooks, escalation packages, and validation processes; assess pilots and support transitions into operational service.
- Design and maintain approved lightweight Copilot skills and agents for the team’s internal workflows, with defined permissions, quality controls, support ownership, and lifecycle practices.
Minimum Requirements
- Work Experience: 4+ years of related IT experience is listed as preferred, including significant Microsoft 365, productivity, collaboration, SaaS, or enterprise support experience; it is not stated as mandatory.
- Technical competencies include Microsoft 365 administration and support, Copilot and Microsoft Graph diagnostics, PowerShell, APIs, technical testing, troubleshooting, and documentation.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience, is preferred.
- Certifications and prior experience configuring Copilot skills, declarative agents, or comparable productivity automation are preferred, not stated as mandatory.
Ideal Candidate Profile
- Has strong Microsoft 365 enterprise support experience and can distinguish identity, permission, indexing, retrieval, content-quality, and user-behavior causes during complex investigations.
- Works at the product-specialist and operational-support layer: validates capabilities, creates repeatable diagnostics, and makes pilots supportable without owning platform architecture.
- Can build bounded internal AI productivity solutions with clear data access, human review, quality testing, documentation, and escalation boundaries.