Manager, Commercial Customer Success
Workato (company site, opens in a new tab)Bengaluru, Chennai, HyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted 16d ago
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Job description
Structured overview of role & requirements
About This Role
- Own value realization, product consumption, retention, and expansion outcomes across Workato’s Growth customer portfolio.
- Design and improve an end-to-end customer journey, including scalable digital engagement that proactively supports customers across the portfolio.
- Forecast customer health and churn, use data to measure program effectiveness, and build and manage the Customer Success team; partner closely with Marketing and Product.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD; experience leading Customer Success teams or equivalent functions is required, and experience owning retention metrics is required.
- Must be comfortable working primarily in US business hours.
- Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has led customer success, account management, customer marketing, demand generation, or customer experience teams, with direct accountability for retention.
- Can build data-informed, proactive engagement programs that scale across a Growth customer portfolio and connect product adoption to customer value.
- Preferred fit includes people-management experience, B2B SaaS or product-led-growth exposure, AI implementation in Customer Success, or a consulting background.