Quality Control Manager, gTech
Google (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own quality frameworks, measures and outcome reporting; identify root causes in process design or execution and connect improvements to business impact.
- Improve quality and customer experience through automation or machine learning, and share insights on systemic and outlier issues.
- Standardize quality processes and KPIs across regions while coordinating with global, cross-functional stakeholders.
Minimum Requirements
- Bachelor’s degree or equivalent practical experience.
- Work Experience Required: 5 years building stakeholder or client relationships; 5 years in a customer- or client-facing operations support role; and 5 years identifying process issues, developing solutions and driving changes with cross-functional teams.
- Preferred working locations listed: Hyderabad, Telangana, or Gurgaon, Haryana.
Ideal Candidate Profile
- Has experience using data and insights to guide operational decisions; SQL expertise is a preferred signal, not a stated minimum requirement.
- Quality or operations background strengthened by Six Sigma, COPC, Lean or relevant operations coursework; data center logistics experience is also preferred.
- Can scale consistent quality practices across regions and is interested in applying automation, machine learning or agentic solutions to quality and customer experience.