Head of Merchant and Institutional Payments Business & Operations
U.S. Bank (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 35–60 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Set strategy and a multi-year growth roadmap for U.S. Bank’s Chennai payments operations, expanding the GCC’s capabilities and enterprise impact.
- Own large-scale payments operations and financial performance, including service, productivity, risk, budgets, workforce planning, and operational resilience.
- Lead enterprise transformation through automation, AI, analytics, and process redesign while strengthening controls, customer outcomes, and leadership capability.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Deep experience in Payments Business and Operations, including leadership of large-scale payments or banking operations; relevant areas listed include Merchant, Corporate, Treasury, or International Payments, processing, and settlement.
- Experience working in a Banking GCC/Global Capability Center and scaling or transforming GCC capabilities through stakeholder engagement.
- The JD also mentions domain expertise in a consumer product such as mortgages, credit cards, or auto lending; how this relates to the payments-specific requirements is unclear.
Ideal Candidate Profile
- Senior payments leader with breadth across operational functions such as processing, servicing, investigations, onboarding, settlements, reconciliations, or client support.
- Has built or expanded a banking GCC and can align business, technology, risk, product, and finance stakeholders around measurable growth and transformation.
- Brings strong operating and financial discipline, using metrics, workforce and cost levers, and risk controls to improve customer and business outcomes.