Head of Consumer Business & Operations
U.S. Bank (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 40–60 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Set strategy and a multi-year growth roadmap for USBIPL’s Consumer Business & Operations in Chennai, expanding the work and capabilities delivered for U.S. Bank.
- Own large-scale consumer banking operations and financial performance, with accountability for service, productivity, quality, risk, budgets, workforce planning and operational resilience.
- Lead enterprise transformation across automation, AI, analytics and process redesign, while strengthening controls and building the leadership capability needed to scale the organization.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Mandatory degree, specific years of experience, notice period and strict location or onsite requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Senior banking operations leader with deep U.S. consumer lending and operations expertise; experience in a major product area such as mortgages, credit cards or auto lending is a strong shortlist signal.
- Has led multiple operational functions—such as lending, payments, fraud, fulfillment or servicing—and has experience growing or transforming a banking GCC / Global Capability Center.
- Brings executive-level ownership of budgets and workforce plans, large-scale transformation, operational metrics and risk controls, and can build strong partnerships across business, technology, finance and risk stakeholders.