Senior Analyst – CRM Field Operations
Bristol Myers Squibb (company site, opens in a new tab)4–5 yrsHyderabadOn-siteDirect career pageEst. 12–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day CRM operations for assigned international markets, resolving issues that affect field users and maintaining platform health and performance.
- Execute territory alignments and user lifecycle changes; protect data quality and support releases and market onboardings in line with global standards and local market needs.
- Use AI-assisted tools and automation to improve triage, analysis, testing, documentation, and operational efficiency within a regulated life-sciences environment.
Minimum Requirements
- Work Experience Required: 4–5 years of hands-on experience with a life-sciences CRM platform, such as Veeva CRM/Vault CRM or Salesforce.
- Role location: Hyderabad. Onsite or remote work requirements are not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has practical CRM operations experience supporting customer-facing field teams across multiple markets, with attention to compliance, data quality, and market-specific needs.
- Can manage operational issues and recurring field processes while supporting releases and market onboarding.
- Uses AI-assisted tools and automation to reduce manual work, and can coordinate with business users, global teams, and vendors across time zones.