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ServiceNow Senior Analyst
Johnson Controls (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Personally administer and maintain the enterprise ServiceNow CMDB: manage CI records and relationships, monitor data feeds, resolve data-quality issues, troubleshoot failed loads, and drive audit findings to closure.
- Maintain CSDM alignment, service/application-to-infrastructure mappings, data standards, and accountable CI ownership; coordinate with platform, Discovery, Service Mapping, ITAM, and integration teams.
- Own CMDB health reporting and operational governance, including KPI dashboards, stakeholder forums, documentation, remediation tracking, and day-to-day CMDB requests.
Minimum Requirements
- Work Experience Required: 3–6+ years administering ServiceNow CMDB in an enterprise environment.
- Strong practical knowledge of CSDM v4/v5 and hands-on experience with ServiceNow Discovery, Service Mapping, IRE, Import Sets, and Transform Maps.
- Working knowledge of ITIL Configuration, Change, Incident, and Problem Management; experience building CMDB health dashboards and defining data-quality KPIs.
- Experience creating governance documentation, SOPs, and process runbooks.
Ideal Candidate Profile
- A hands-on CMDB operator who personally investigates and resolves data issues rather than only overseeing remediation.
- Has experience keeping service, application, and infrastructure data aligned to CSDM while coordinating across technical teams and service or application owners.
- Likely to fit environments that rely on measurable CMDB health, recurring audits, stakeholder governance, and ongoing operational support.