Guest Relations Executive
JLL (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 3–5 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the front-office visitor experience: greet guests, notify hosts, manage admission approvals, issue and recover badges/access cards, and maintain visitor records.
- Apply client-specific access, identity-check and safety procedures; support emergency evacuation and business-continuity processes.
- Meet defined service-level and KPI targets while resolving or escalating visitor feedback and coordinating with hosts and front-office colleagues.
Minimum Requirements
- Work Experience Required: Proven working experience as a Guest Relations Executive; duration not specified in the JD.
- Hands-on experience using visitor management software and MS Office.
- On-site role in Pune, Maharashtra; scheduled for 48 hours per week.
- Ability to work flexible hours is specified; no particular shift pattern is mentioned.
Ideal Candidate Profile
- Has front-office or guest-relations experience involving visitor check-in, access control, badge handling and host coordination.
- Can follow client-specific security and safety procedures while handling visitor issues and service targets.
- Comfortable in an on-site, customer-facing workplace with operational coordination across shifts.