Technical Product Support Engineer - Mobile Apps & Cybersecurity (India)
Zimperium (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 10–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own technical support for customers using the mobile application protection suite, diagnosing and resolving Android application issues.
- Manage customer-reported issues through timely updates and resolution within defined SLAs; coordinate complex troubleshooting with product and engineering teams.
- Create troubleshooting documentation and knowledge-base articles.
Minimum Requirements
- Work Experience Required: 5+ years in customer support and service roles; post-sales application support experience is specified.
- Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
- Strong understanding of Android/iOS application development and support, including crash debugging and analysis using Android Studio and Xcode.
- Experience with Java or related programming languages and scripting; understanding of SQL database querying and SaaS delivery models.
Ideal Candidate Profile
- Has post-sales support experience with software products, ideally security technologies or solutions; mobile application security is an added advantage.
- Can independently investigate application crashes and customer-reported technical issues, then manage resolution and customer updates against SLAs.
- Fits a customer-facing support environment that requires coordination with product and engineering teams and handling multiple priorities.