Senior Service Management Transformation Specialist
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Assess and improve Incident, Major Incident, Problem, Change and related practices; own assigned initiatives from analysis through implementation and benefit tracking.
- Use operational data to prevent recurring incidents, improve service stability and reduce repetitive effort or process cycle time.
- Partner with engineering and resolver teams on automation, analytics, observability and proportionate change controls; track adoption and measurable outcomes.
Minimum Requirements
- Work Experience Required: Approximately 5–8 years in relevant IT Operations or Service Management.
- Practical experience in at least two areas: Incident/Major Incident, Problem, Change, Configuration or Continual Improvement.
- Evidence of improving a process or service, beyond operating an established process.
- Role location: Bangalore. Onsite or remote requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has delivered practical Service Management improvements and can take a defined initiative from operational assessment to implementation and measurable benefit.
- Can connect service-management records and operational data with engineering teams’ work across infrastructure, applications, platforms or cloud environments.
- Exposure to ITSM platforms and automation, analytics, CI/CD, monitoring or observability is a shortlist advantage; deep software engineering expertise is not required.