Senior Service Management Transformation Specialist
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Assess and improve Incident, Major Incident, Problem and Change practices, owning defined initiatives from analysis through implementation and benefit tracking.
- Use operational data, automation, analytics and AI-enabled workflows to reduce repetitive effort, prevent recurring incidents and improve service stability.
- Partner with engineering and resolver teams to connect technical signals and tools with Service Management processes; support adoption and track measurable outcomes.
Minimum Requirements
- Work Experience Required: Approximately 5–8 years in relevant IT Operations or Service Management.
- Practical experience in at least two areas: Incident/Major Incident, Problem, Change, Configuration or Continual Improvement.
- Evidence of improving a process or service, beyond operating an established process.
- Job location: Bangalore. Onsite or relocation requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has hands-on Service Management experience and can turn process analysis into implemented improvements with measurable operational or client value.
- Can work with technical resolver and engineering groups, using operational data to connect recurring failures with corrective and preventive actions.
- Exposure to ITSM platforms, cloud/DevOps, CI/CD, monitoring or observability, and analytics or automation tools is advantageous; deep software engineering expertise is not required.