Senior Service Management Transformation Specialist
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own defined Service Management improvement initiatives from assessment through implementation and benefit tracking, targeting less repetitive effort, avoidable incidents and process friction.
- Improve Incident, Problem and Change practices using operational data; collaborate with engineering teams on automation, analytics, observability and proportionate change controls.
- Location: Bangalore. The role is focused on practical transformation, not traditional process administration or reporting; deep software engineering expertise is not mandatory.
Minimum Requirements
- Work Experience Required: Approximately 5–8 years of relevant IT Operations or Service Management experience.
- Practical experience in at least two areas: Incident/Major Incident, Problem, Change, Configuration or Continual Improvement.
- Evidence of improving a process or service, beyond operating an established process.
Ideal Candidate Profile
- Has hands-on Service Management experience and can turn recurring operational issues and service data into prevention or process improvements.
- Can independently coordinate with technical resolver groups and stakeholders, translating engineering or operational opportunities into implementable changes.
- Exposure to ITSM platforms such as ServiceNow or Jira, and to Cloud, DevOps, CI/CD, monitoring, observability, analytics or automation, would strengthen the fit.