Customer Success Manager
AutoRABIT Holding, Inc. (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 20–35 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own a portfolio of strategic enterprise customers, driving adoption, customer health, value realization, renewal readiness, and account growth.
- Lead technical discovery into customers’ Salesforce delivery practices; identify risks and process gaps, build success plans, and guide technical milestones and recovery plans.
- Coordinate internal teams to resolve complex customer challenges and connect improvements in DevOps practices to measurable customer outcomes.
Minimum Requirements
- Work Experience Required: 5+ years in relevant customer-facing enterprise technology roles, including 2+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar software.
- Experience managing complex enterprise accounts and technical initiatives, and engaging senior stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
- Strong technical background in Salesforce development or DevOps, CI/CD, release management, or comparable software delivery; working knowledge of Git and source control concepts is required.
- Must be based in Australia with Australian work eligibility. Role is fully remote and requires 10% travel.
Ideal Candidate Profile
- A technically credible customer success or adjacent professional (such as Technical Account Management, Solutions Engineering, Salesforce consulting, or DevOps) who can independently lead discovery and identify root causes in software delivery workflows.
- Best suited to enterprise environments involving Salesforce teams, complex deployments, and coordination across technical practitioners, executives, and internal specialists.
- Experience supporting Fortune 500 or similarly complex organizations, or customers in regulated industries such as financial services, healthcare, or government, is preferred.