US - Associate Customer Success Manager
AutoRABIT Holding, Inc. (company site, opens in a new tab)RemoteDirect career pageEst. 57.4–65.6 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of customer accounts, supporting senior team members with success plans and measurable customer outcomes.
- Drive product adoption, license utilization, customer health monitoring, retention and renewals; flag risks and coordinate internal support before issues escalate.
- Support customer milestones, advocacy and feedback collection, partnering across sales, support, services, engineering and renewal teams.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- A bachelor’s degree in a relevant field or equivalent practical experience.
- Must live in the USA, be eligible to work in the USA, and be in the Central time zone.
- 100% remote role with 10% travel; the interview process includes an in-person component.
Ideal Candidate Profile
- Early-career candidate pursuing customer success, ready to learn from senior team members; prior exposure to customer success or related work is an advantage, not stated as mandatory.
- Has customer-facing experience and familiarity with SaaS or technology products; Salesforce Development Ecosystem familiarity is desirable.
- Comfortable coordinating customer adoption, account health and renewals across cross-functional teams; basic familiarity with Salesforce, JIRA, GIT, Zoho or similar portals is useful.