Business Analyst
WebBee Global (company site, opens in a new tab)2–4 yrsNoidaOn-siteDirect career pageEst. 4.5–8 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own escalated customer issues for e-commerce integration products: investigate, reproduce, and determine whether the cause is configuration, usage, data, third-party behavior, or a product defect.
- Respond to customers with findings and next steps; turn confirmed defects or enhancements into development-ready tasks and coordinate with Development and QA through validation and customer updates.
- Test fixes and integration data flows, maintain ticket and root-cause records, and identify recurring issues for product or process improvement.
Minimum Requirements
- Work Experience Required: The JD lists 1–3 years in Job Information and 2–4 years in Requirements; relevant experience may be in business analysis, application/product/technical support, implementation, QA, or a similar SaaS role.
- Hands-on understanding of e-commerce integrations and related workflows; working knowledge of APIs, JSON, webhooks, logs, authentication, and system-to-system data flows.
- Working knowledge of functional and regression testing, test scenarios, and defect validation; experience with a ticketing/customer support platform and creating or managing technical tasks.
- Must be comfortable working from the Noida office and in rotational shifts; assigned shift generally changes bimonthly.
Ideal Candidate Profile
- Has supported SaaS or integration products and can trace customer-reported problems across configuration, data, APIs, and connected platforms before escalating to engineering.
- Can convert customer workflows and symptoms into reproducible test cases, clear root-cause findings, and actionable development tasks with evidence and acceptance criteria.
- Fits a customer-facing, second-level support environment that combines ticket ownership, functional testing, and sustained coordination with Support, QA, Product, and Development.